Trust

B: Why?

A: Why what?

B: What is it with Organisations and trust?

A: Tell me more.

B: Well why don’t Organisations seem to trust any of their employees?

A: For example.

B: For example – every office I go in there are signs telling the staff what to do – what not to do ; “Now wash your hands”.

A: Like people need reminding.

B: Yes. It’s not as if I.. or one.. weren’t going to do it – but now that you’ve told me I’m not sure I want to.

A: Yuk.

B: Theoretically.

A: Hypothetically?

B: Hypothetically. Or that thing were you go away as a team and produce a card with a set of values on it.

A: I thought that would be right up your street

B: Well it is sort of, but I wouldn’t feel the need to carry a card around with me telling me I’ve got to be nice to people.

A: It’ll be to do with Jack Brehm and reactance.

B: Uh?

A: Jack Brehm hypothesised that if you attempt to restrict a person’s freedom of choice they will naturally react against that restriction.

B: For example.

A: For example forbidding children eating salad would encourage them to want to eat salad.

B: A good tactic that doesn’t work so well on you.

A: Ah but I know that it’s manipulation and react more strongly against the manipulation than the salad eating.

B: Of course you do. So where were we?

A: Restricting people only makes them want something more. Also why prohibit grown up downloading anything they want to.

B: Within reason of course.

A: Within what reason?

B: Well you can’t have people accessing adult web sites all day.

A But would they though?

B: Well maybe for a while then……

A: Get bored – there’s no rules to break. I guess it would get pretty dull after a while.

B: Probably, but what about shopping online. It’s using the company time.

A: Please…. Just because you can track it with a computer programme this time doesn’t mean it’s not happening all the time.

B: Suppose so.

A: And what about treating people as adults. If you were in charge would you put restrictions on your pc? Of course not but others…

B: Well….

A: What arrogance. So you’re saying – “I’m OK. I can trust myself but not others “. You’re as bad as the rest of them.

B: Sorry

A: Go to your room

The Zeigarnik Effect

A: So, this week I’ve mostly been reading about the Zeigarnik effect.

B: And….

A: Oh I’ll tell you about it later. How’s your week been?

B: Bad week. Wales getting hammered by England.

A: Oh! Rugby.

B: Of course. Living in England it’s a little unsettling this time of the year.

A: Why would that be then?

B: It’s the same old debate on an endless loop. I say “I hope England lose”..

A: When they’re playing….

B: Oh anyone.. Scotland, Ireland, France, Italy, China, Inner and Outer Mongolia, The Faroe Islands, anyone in fact.

A: And the stereotypical English person you’re talking to says…

B: “I don’t understand that. If Wales were playing France, Albania, Turkey, Swaziland, etc.. I’d support Wales.”

A: And your witty retort was ….

B: “I really don’t care. In fact I’d prefer it if you didn’t.”

A: And they reply with “I don’t understand. Let’s go through it again…”

B: They just don’t get it do they.

A: Huh. English….

B: Individually OK, but collectively …

A: In the words of the female bard Cerys “Every morning I wake up and thank the Lord I’m Welsh”.

B: Xenophobic ?

A: I’d rather say ‘proud’.

B: But anyway. I’ve been doing a fair amount of research actually and I’ve discovered what a tricky job change management is?

A: Really?

B: Well they did a survey of 1000 patients who had heart operations after leading a ‘poor’ lifestyle.

A: Poor?

B: In terms of their health. Poor diet, smoking, drinking too much.

A: And?

B: Well they told these people that unless they changed their lifestyle they would be having further operations with the distinct possibility of an early death.

A: So?

B: So they had to change their lifestyle. But guess how many actually did change?

A: Tell me.

B: Just over 100.

A: 10% ?

B: Exactly .. …

…A: And?

B: And what does this tell you about change?

A: Well it tells me that you don’t want to be nagging people who’ve been through an extremely stressful time to stop smoking.

B: Uh?

A: For some of them it’s the thought of having another fag that’ll get them through all the bad times. Or, what sort of life is it if you can’t have a drink, watch some TV and eat some red meat.

B: Not exactly the response I was looking for.

A: Oh I see. Sorry. I of course mean – Change is difficult and we need more consultants to help people through it.

B: Right.

A: Right. We need more consultants don’t we? Do you know there are now more consultants in America than police officers, doctors, nurses and fire officers combined?

B: Is that true?

A: I have no idea. But it sounds like something that may be true. So, anyway what’s your angle on this heart operation thing then?

B: I think it’s to do with fearing death rather than embracing life.

A: Oh. Tell me more you old hippy.

B: Well of the patients that have been counselled with a positive attitude they are more optimistic………

A: And you worked this all out yourself?

B: Hardly. Just quoting from the article by Alan Deutschman

A: That’s called plagiarism in some countries.

B: Influenced by in others.

A: Have you no shame?

B: ‘fraid not.

A: So anyway that article on the Zeigarnik effect?

B: Oh yes. What’s that about?

A: I’ll tell you next time………………….

A Question From Our Reader

A: A question from our reader.

B: Really?

A: Really. ‘Dear Wise One, What do you think about the trend to ‘animalise’ management lessons?’

B: Is that a word?

A: What?

B: Animalise?

A: Course it is – it means ‘Ability to portray through use of animals as a metaphor information which ….”

B: OK. OK.

A: There are examples. “Who Moved My Cheese?”, “Gung Ho!”

B: Well I quite like those books.

A: (astonished gasp)

B: Well they’re thin, quite expensive so I guess they make Spence and Ken a fair amount of bucks per word

A: And the content

B: Oh please. “Who Moved My Cheese?” fails on so many levels.

A: I hear Disney are turning it into a film.

B: Really?

A: Tom Hanks will play the lead, of course.

B: How can it last more than 5 minutes? I’ll précis it for you – “Be flexible – mice are.”

A: Jealous?

B: Totally.

A: So what would you’re animalised book be?

B: Is this another question from the reader?

A: Yes. I forgot to say it was a 2 part question.

B: “Who stole my cheese?” – because basically that’s what the pesky mouse did.

A: Let’s move away from mice shall we.

B: Zebras. Who stole my stripes. It would be an expose of the jungle where the zebra, who is the wisest and most cunning of animals, is also the management consultant / project manager of the group.

A: Go on.

B: It’s to do with the ying and yang of her stripes. She always sees both sides of the argument – and when she’s eating…

A: Ruminating

B: That’s when she’s thinking – deep, deep project management thoughts. Then she gets all the animals into a clearing and explains how she’s going to work with them. Gives them an overview, some project management principles and assigns roles and responsibilities.

A: And implements an evaluation process.

B: Of course. Why do something if you can’t measure it.

A: That old zebra saying ..

B: Yes. I think I’ll call it “Developing the Zebra Within You” or “Principle Centred Zebraship”

A: Catchy.

B: Did you know Mr Ed the talking horse was really a painted zebra standing on a platform? Check it out.

A: Fascinating

B: Or that zebras never get ulcers?

A: Enough